What is a Help Desk?

29 Feb

Posted by AMRCON
Posted in Managed IT Services
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You’ve probably heard the term “Help Desk” before. But have you ever wondered what it really is and how it fits into your business’ IT infrastructure?

Photo by Horia Varlan

These days, businesses rely on technology to maintain the efficiency and success of their operations. That’s why maintaining an effective IT infrastructure is so crucial. Without it, a business can’t function at its top performance level.

Outsourcing your IT department to a managed services provider (MSP) is the first step to ensuring your IT infrastructure runs effectively. A great MSP will be able to anticipate problems before they arise or fix them before they become big issues that slow your business down.

However, there are some problems that cannot be predicted. They are bound to arise without notice and, in those cases, it helps to have a backup plan to nip the issue in the bud.

That’s where the help desk comes into play.

A help desk is a resource designed to provide IT users with information and assistance regarding problems with their IT infrastructure. So when a problem arises you’ll have a resource to troubleshoot the issue and resolve it.

A help desk can take many forms. Sometimes it’s a person sitting behind a desk. Sometimes it’s a call-center. Sometimes, it’s simply a list of questions and answers posted online to help IT users solve technology-related issues.

What makes AMRCON’s help desk so great?

AMRCON’s ultimate goal is to help your business succeed no matter what. This includes helping you keep your IT expenses in check. Sending an IT technician to your office doesn’t make sense if the problem can be fixed remotely.

Our help desk is designed to fix minor problems before they become big problems. No matter the time of day, our on-demand support team will be available to assist you in resolving your technology issues. We offer 24/7 support along with network monitoring and alerting so problems can be identified and fixed right away.

If this sounds like a service you think your business would benefit from, request a Free Network Audit to learn more.

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Testimonial

"AMRCON has helped us to implement and update all our current technology. They have found ways to run our Information Technology at a much faster and more cost-effective way than previous managed services firms. In the financial services industry, everything is computer-based, so IT is a critical part of what we do on a daily basis to accommodate our customers and keep them happy. With AMRCON, we have had no downtime."

- Evey Stanziale, Owner, SCS Commodities

"AMRCON supports ten windows-based services for Proctor and Gamble’s Fragrance Division. I am completely impressed with AMRCON’s knowledge and ability to monitor the things that are important. We’ve been working with AMRCON for nearly two years, and in that time AMRCON resolved a rampant virus that attacked our servers. They were able to patch the servers and stabilize our network, all without coming on-site. AMRCON has also saved P&G added expense by using their out-of-the-box strategic solutions to various network problems. They always go above and beyond to make sure our systems are running properly."

- Tim McGilloway, IT Manager, Proctor and Gamble

"I first met Dee about five years ago when a friend referred him to help solve our many network problems. Back then, we used to have crashes and various computer disasters every couple of months. But as an attorney it is imperative that I have constant access to my clients’ files. Dee came in, fixed the problems, and since then AMRCON has managed absolutely all of my company’s IT needs. The best part is we haven’t crashed once since AMRCON has been on the job."

Peter Zipp, Zipp and Tannenbaum

"AMRCON makes certain that everything is working for my small business. I rely on their constant support and their back-up services. They also link everything together for me – the desktops in my offices and my home, BlackBerry, even my computer in Florida. I can go to one location and pick up where I left off. With AMRCON, their technology has given me the advantage of being able to complete with firms larger than mine."

Ralph Anderson, Lexington Capital Management

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1070 State Route 34, Matawan, NJ 07747 Phone: 732-705-5057

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