ODS Basic

Our ODS Basic plan provides all of the necessary services as listed below. Each and every network demands these functions for proper maintenance and support.

This plan features a highly successful unlimited remote remediation plan in which 90 percent of all problems are resolved remotely. Our daily administration support services take place between 6 p.m. and 6 a.m. unless otherwise noted.

  • Dedicated Chief Technology Officer assigned to each client
  • Guaranteed Service Level Agreement for response and resolution
  • Automated Windows patch management
  • Automated desktop and server optimization, and clean up
  • Automated disk optimization and maintenance
  • Automated spyware and adware management and updates
  • Automated onsite backups for desktops and servers
  • Automated offsite replication for servers (Disaster Recovery)
  • Customized client support portal for ticketing and account management
  • Standard—Unlimited 8 a.m.–5 p.m. Certified Help Desk manned by IT professionals
  • Standard—On-demand network auditing and reporting
  • Standard—Monthly executive reporting and network health report card
  • Real-time manual, automated healing and recovery tools
  • All required maintenance through automated scripts and/or manual intervention
  • Asset management, recovery or quick replacement as needed
  • Remote deletion of lost laptops or PDAs
  • Annual review of technology, planning, and amrcon performance

Testimonial

"AMRCON has helped us to implement and update all our current technology. They have found ways to run our Information Technology at a much faster and more cost-effective way than previous managed services firms. In the financial services industry, everything is computer-based, so IT is a critical part of what we do on a daily basis to accommodate our customers and keep them happy. With AMRCON, we have had no downtime."

- Evey Stanziale, Owner, SCS Commodities

"AMRCON supports ten windows-based services for Proctor and Gamble’s Fragrance Division. I am completely impressed with AMRCON’s knowledge and ability to monitor the things that are important. We’ve been working with AMRCON for nearly two years, and in that time AMRCON resolved a rampant virus that attacked our servers. They were able to patch the servers and stabilize our network, all without coming on-site. AMRCON has also saved P&G added expense by using their out-of-the-box strategic solutions to various network problems. They always go above and beyond to make sure our systems are running properly."

- Tim McGilloway, IT Manager, Proctor and Gamble

"I first met Dee about five years ago when a friend referred him to help solve our many network problems. Back then, we used to have crashes and various computer disasters every couple of months. But as an attorney it is imperative that I have constant access to my clients’ files. Dee came in, fixed the problems, and since then AMRCON has managed absolutely all of my company’s IT needs. The best part is we haven’t crashed once since AMRCON has been on the job."

Peter Zipp, Zipp and Tannenbaum

"AMRCON makes certain that everything is working for my small business. I rely on their constant support and their back-up services. They also link everything together for me – the desktops in my offices and my home, BlackBerry, even my computer in Florida. I can go to one location and pick up where I left off. With AMRCON, their technology has given me the advantage of being able to complete with firms larger than mine."

Ralph Anderson, Lexington Capital Management

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