On-demand IT Support (in the Wake of a Hurricane!)

14 Nov

On-demand IT Support (in the Wake of a Hurricane!)

Posted by AMRCON
Posted in AMRCON News
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We tell all of our clients that we are committed to providing on-demand IT support no matter what. So when Hurricane Irene hit New Jersey in late August, we were given the opportunity to live up to our word.

Just a few days after the hurricane swept through Matawan, Eileen Fee of Marlboro Physical Therapy walked into our office needing help with her personal computer that had crashed that day.

Even though we were working off generators and scrambling to keep our business running, we could not let a client walk out of our office without a solution. We took care of Eileen’s relatively minor issue as well as all of our other clients’ issues because on-demand IT support is our promise, and we keep our promises.

Eileen was kind enough to write a referral regarding our on-demand IT support services that we would like to share with you today:

Dear Dee,

My personal computer crashed a few days after Hurricane Irene happened. I went into your office to see if it could be fixed, and here your office was affected by the Hurricane. All power was out in your office and your business was working off generators. I could see your workers were extremely busy handling many crises of other businesses to whom you provide IT support to.

First of all, I was very impressed that you back up what you say about AMRCON being counted on to provide on demand service to your customers. Secondly, my situation with my computer was very minor compared to what AMRCON was facing in the situation of the aftermath of no power for several days due to Hurricane Irene. And yet, AMRCON still provided excellent service.

I am pleased to say I was treated with top notch service. Everyone was very friendly and extremely helpful. I received immediate attention from Robyn your front office person and Danny your computer tech. Danny was in touch with me by phone and by email to resolve my situation to my satisfaction.

Not even a Hurricane can stop your excellence in providing IT support and customer service. I look forward to working with you in the future with your incredible ODS program. I would highly recommend AMRCON’S services to everyone I know.

Thank you,

Eileen Fee, P.T.

Thank you, Eileen, for your kind words, and thank you to all of our clients—big and small. Without you, our business could not exist.

We look forward to continuing to stand by our promises, providing on-demand IT support services to all of our clients even in the wake of disaster.

If you think your business could benefit from our on-demand technology services, contact AMRCON to learn more.

Testimonial

"AMRCON has helped us to implement and update all our current technology. They have found ways to run our Information Technology at a much faster and more cost-effective way than previous managed services firms. In the financial services industry, everything is computer-based, so IT is a critical part of what we do on a daily basis to accommodate our customers and keep them happy. With AMRCON, we have had no downtime."

- Evey Stanziale, Owner, SCS Commodities

"AMRCON supports ten windows-based services for Proctor and Gamble’s Fragrance Division. I am completely impressed with AMRCON’s knowledge and ability to monitor the things that are important. We’ve been working with AMRCON for nearly two years, and in that time AMRCON resolved a rampant virus that attacked our servers. They were able to patch the servers and stabilize our network, all without coming on-site. AMRCON has also saved P&G added expense by using their out-of-the-box strategic solutions to various network problems. They always go above and beyond to make sure our systems are running properly."

- Tim McGilloway, IT Manager, Proctor and Gamble

"I first met Dee about five years ago when a friend referred him to help solve our many network problems. Back then, we used to have crashes and various computer disasters every couple of months. But as an attorney it is imperative that I have constant access to my clients’ files. Dee came in, fixed the problems, and since then AMRCON has managed absolutely all of my company’s IT needs. The best part is we haven’t crashed once since AMRCON has been on the job."

Peter Zipp, Zipp and Tannenbaum

"AMRCON makes certain that everything is working for my small business. I rely on their constant support and their back-up services. They also link everything together for me – the desktops in my offices and my home, BlackBerry, even my computer in Florida. I can go to one location and pick up where I left off. With AMRCON, their technology has given me the advantage of being able to complete with firms larger than mine."

Ralph Anderson, Lexington Capital Management

AMRCON

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