Large companies typically have significant technology needs, and that is definitely the case with Chilworth Global, a world-renowned chemical safety and testing company.  Employees in its Plainsboro, NJ office and its Chicago office need workstations that run efficiently and a dependable backup system to safely store their data.  But up until six months ago, these needs were simply not being met.

“We were working with an IT support company that just was not attentive to our needs,” said Norman Ferstenberg, Controller at Chilworth.  “Whenever there was a problem, we would wait a day or more for someone to come out and assess the situation.  But, that person usually couldn’t help and would end up spending hours talking on the phone to a technician to find out what needed to be done.”

This lack of response, skill and expertise led to days of downtime – unacceptable and frustrating to say the least.

So six months ago, Ferstenberg called AMRCON for help.  AMRCON conducted a diagnostic review of Chilworth’s systems and immediately got the company up and running on ODS Managed Services.  Since AMRCON has taken over IT support for Chilworth, it has been like night and day.

“You just can’t compare the two companies at all,” said Ferstenberg.  “AMRCON responds to technical problems within minutes, and they do it remotely.  We no longer have to wait days for people to come to the office to assess the problem.  Instead, AMRCON can do it instantly and then let us know right away what needs to be done,” Ferstenberg said.

“The previous IT company that Chilworth used was just not capable of handling their needs,” said Jeff Surofsky, Support Engineer at AMRCON.  “When we stepped in, we brought with us a managed services platform that can handle IT problems, large and small, with such speed and efficiency that it sometimes baffles our clients.  As a matter of fact, they told us it was like going from the ‘Flintstones to the Jetsons’ in one day,” Surofsky said.

In addition to managed services, AMRCON also got Chilworth on board with its exclusive backup system.  “The system they were using was so antiquated that no one knew for sure if backups were running at all,” said Surofsky.  “Now, in the event that there is an equipment failure that affects their data, we can retrieve it quickly.”

“AMRCON’s service is leaps and bounds above the rest,” said Ferstenberg.  “Now, we no longer worry about our IT needs because AMRCON is definitely taking care of them.”